If in doubt about any purchase, please contact us first. It’s much easier to correct an issue before purchase, than after. E-mail us at: [email protected] We warrant your satisfaction is our top notch priority.
Custom Hats/Leather Goods/Badges
ANY custom work is not returnable. It has been designed and/or made specifically for you – or your business. We will work with you, and do all we can to make sure it works for you – short of returning it.
We constantly get asked if we can make an EXACT replica of a particular hat or leather piece. The answer is no. Realistically no one can. Our quality hats and leather are made, formed, shaped by hand, not a machine. When anything is made by hand there are bound to be slight variations. Not even the original master craftsmen could make one EXACTLY the same.
No two custom pieces the same!
All our hats and leather are hand made in the USA and with all hand made pieces slight variations between what you see online and what you ordered may exist. We can fix virtually anything on a custom hat except the COLOR and WIND STRING HOLES, and COLOR for our hand made leather. Thank-you.
Your hat comes with a couple of felt stays that slide up under the sweat band should the hat be slightly loose. They act as a shim. And should the hat be a touch snug the hat stretcher that comes with it will solve that. And if worse comes to worse, we will get the hat back and re-block it to the right size. We make sure that all clients get a hat that fits.
A note about our Cowboy Hats and Custom Leather Goods Know or determine your proper hat size, and your waist for gun belts. For customers that are not familiar with how a sized hat fits, we stronglyrecommend you visit your nearest Mall and try some on, so you know what size you wear. We cannot be there to take these measurements so please be as accurate as you can about the size you order. If you tell us that a Stetson in a size 7 3/8 is a tad tight, or a Bailey in a size 7 1/2 is perfect, this is info we can use to get you the best fit possible.
We will refund purchases of POSTERS and BADGES.
PLEASE NOTE: Our refund offer is good for 30 – days upon delivery. If there is a problem please e-mail us at service @ thelastbestwest .com and tell us what the problem is. Product must be in resalable condition on return. Purchaser is responsible for shipping charges.
By placing an order with us, the buyer represents that he/she is of legal age and they are the legal owner of the credit card used for merchandise purchases on The Last Best West.com/. The purchaser is further responsible for any and all taxes, duty, service charges, or interest associated with their purchase on The Last Best West.com/ Our Shipping Policies.